Find out whether QuiQR Codes expire, how the Active and Archived statuses work, and what happens if a code is archived by mistake.

<h2 data-pm-slice="1 1 []" id="isPasted">Do QR codes expire?</h2>In QuiQR Codes, your QR code will not expire as long as it is marked as Active in Manage QR Codes and your store continues to have an active app plan.<hr>INFO<blockquote>An Active QR code stays available for use in the app unless you archive it or your app plan is no longer active.</blockquote><hr><h2 id="how-to-check-whether-your-qr-code-is-active">How to check whether your QR code is active</h2>You can confirm a code&#x2019;s current status from the QR Code Manager.1. Open the app -&#xA0;In Shopify admin, go to Apps and open QuiQR Codes.2. Go to manage QR codes -&#xA0;In the left-hand navigation under QuiQR Codes, select Manage QR Codes.3. Check the status column -&#xA0;On the QR Code Manager page, find your code in the list and look at the Status column. If it shows Active, the QR code does not expire while your app plan remains active.The same page also helps you identify the correct code by its Name, Action, and Last Updated details.<h2 id="what-happens-if-a-code-is-archived">What happens if a code is archived?</h2>If a QR code is set to Archived, it is not deleted immediately. Archived codes stay in the app for approximately 30 days before being deleted.<hr>NOTE<blockquote>This 30-day period gives you time to recover a code if it was archived by mistake.</blockquote><hr><h2 id="where-archived-status-appears">Where archived status appears</h2>When a code has been archived, the Status column in Manage QR Codes shows Archived instead of Active. On the Dashboard, you may also see this reflected in the Archived Codes count.<h2 id="can-i-restore-an-archived-qr-code">Can I restore an archived QR code?</h2>If the code is still within the approximately 30-day archived period, there is time for it to be re-instated after being archived in error.<hr>WARNING<blockquote>Do not leave an important code archived for too long. After roughly 30 days, it may be deleted from the app.</blockquote><hr><h2 id="quick-answer">Quick answer</h2><ul><li>Active: the QR code will not expire, as long as your app plan remains active.</li><li>Archived: the QR code remains in the app for about 30 days before deletion.</li><li>Archived by mistake: you have a limited window to have it re-instated before it is removed.</li></ul>

Will my QR code expire?

Find out how to request logo support for QR codes in QuiQR Codes, then learn where to upload your logo and save the updated code.

<h1 id="qr-code-logo-faq">QR code logo FAQ</h1>This FAQ explains how to get logo support enabled on your account and how to add a logo to a QR code in QuiQR Codes.<h2 id="how-do-i-enable-logo-upload">How do I enable logo upload?</h2>Logo upload is available on the Core&#xA0;plan.If you have not yet upgraded your plan, you will see a button that links you to the &quot;Plans&quot; page of the app so that you can upgrade.<h2 id="how-do-i-upload-a-logo-to-a-qr-code">How do I upload a logo to a QR code?</h2>1. Open QuiQR Codes -&#xA0;In your Shopify admin, go to Apps and select QuiQR Codes.2. Create or open a QR code -&#xA0;From the Dashboard, select Create QR Code, or open Manage QR Codes and choose an existing code to open Edit QR Code.3. Upload your logo -&#xA0;On the QR code setup or edit screen, scroll to Custom Logo. In Image Upload, select Add file and upload your logo. Supported file types are <code>.jpg</code>, <code>.png</code>, and <code>.webp</code>, up to 5MB.4. Preview and save -&#xA0;Check the preview, then select Save. You can then use Download QR Code if needed.<img src="https://attachments.gorgias.help/1QNmd2YL9kd69XA0/hc/kREQL2bPbdNxMl8n/2026080610-d7977568-169c-4780-a2d6-1b9dd28b457d-1c5f914b-644a-417e-8475-509b62fafdd3.png" alt="Custom Logo image upload area for adding a logo file to a QR code" class="fr-fic fr-dii"><hr>INFO<blockquote>Keep file size in mind when uploading your logo. The maximum file size is 5MB, but larger files can slow down page speed if the QR code is shown on your website.</blockquote><hr><h2 id="can-i-add-a-logo-to-a-new-qr-code-and-an-existing-one">Can I add a logo to a new QR code and an existing one?</h2>Yes. After the feature is enabled, you can add a logo while creating a new code with Create QR Code or when updating an existing code from Manage QR Codes in the Edit QR Code screen.<h3 id="what-should-i-check-before-i-use-the-qr-code">What should I check before I use the QR code?</h3>Make sure your QR code still looks clear in the preview and test it on a phone before printing or sharing it widely.<hr>WARNING<blockquote>If the logo is too large or the design has poor contrast, scanning may be less reliable.</blockquote><hr>

QR code logo upload FAQ

Answers common questions about UTM tracking for QuiQR Codes, including what to check in Custom Page links, why reporting may be delayed, and how to test your setup.

<h1 id="track-qr-code-performance-with-built-in-utm-tracking">Track QR code performance with built-in UTM tracking</h1>If you want to see which QR codes drive visits, campaign traffic, or sales, you can enable UTM tracking directly in QuiQR Codes. The app adds your campaign details to the QR code&#x2019;s destination URL when someone scans it, so analytics tools such as Google Analytics can attribute the visit correctly.<hr>INFO<blockquote>Plan availability: UTM tracking is available on the app&#x2019;s Core plan.</blockquote><hr>This FAQ explains how UTM tracking works in QuiQR Codes, what to enter in each field, how to test it, and what to check if reporting does not look right.<h2 id="frequently-asked-questions">Frequently asked questions</h2>Q. What is UTM tracking in QuiQR Codes?A. UTM tracking adds campaign labels to the destination URL when your QR code is scanned. These labels help your analytics tool understand where the visitor came from and which campaign or placement drove the scan.QuiQR Codes supports these tracking fields:<ul><li>Campaign source (<code>utm_source</code>)</li><li>Campaign medium (<code>utm_medium</code>)</li><li>Campaign name (<code>utm_campaign</code>)</li><li>Campaign term (<code>utm_term</code>, optional)</li><li>Campaign content (<code>utm_content</code>, optional)</li></ul><hr>Q. How do set up UTM tracking for a QR code?You can enable UTM tracking while creating a QR code or by editing an existing one.1. Open the QR code -&#xA0;Go to Apps &#x2192; QuiQR Codes. Choose Create QR Code from the Dashboard, or open an existing code from Manage QR Codes.2. Set the destination -&#xA0;Enter the page you want the QR code to open.3. Enable UTM tracking -&#xA0;In the UTM tracking section, select Enable UTM tracking.4. Fill in the required fields -&#xA0;Enter Campaign source, Campaign medium, and Campaign name.5. Add optional details -&#xA0;If needed, enter Campaign term and Campaign content to label variations or placements.6. Save the QR code -&#xA0;Select Save to apply the tracking settings.<hr>Q. What should I enter in each UTM field?<ul><li>Campaign source: where the visitor came from, such as <code>qr</code>, <code>poster</code>, or <code>packaging</code>.</li><li>Campaign medium: the marketing channel, such as <code>offline</code>, <code>print</code>, or <code>in_store</code>.</li><li>Campaign name: the promotion or campaign name, such as <code>summer_sale</code>.</li><li>Campaign term: an optional extra label for audience, location, or grouping.</li><li>Campaign content: an optional label to distinguish versions, designs, or placements.</li></ul>Example setup for a store poster:<ul><li>Campaign source: <code>qr</code></li><li>Campaign medium: <code>print</code></li><li>Campaign name: <code>summer_sale</code></li><li>Campaign term: <code>store_window</code></li><li>Campaign content: <code>blue_poster</code></li></ul><hr>TIP<blockquote>Use short, consistent lowercase names so your analytics reports stay clean and easy to compare.</blockquote><hr><hr>Q. How do I test that UTM tracking is working?<ol><li>Save the QR code after enabling UTM tracking.</li><li>Scan the live QR code with your phone.</li><li>Make sure the correct destination page opens.</li><li>Check the page URL in your browser and confirm that the <code>utm_</code> parameters appear.</li><li>Review your analytics tool for the visit or campaign data.</li></ol><hr>WARNING<blockquote>If you change any UTM values, test the live QR code again after saving to confirm the latest tracking parameters are being appended.</blockquote><hr><hr>Q. Why am I not seeing tracking data in my analytics tool yet?If the destination page opens correctly but reporting is missing or delayed, check these common causes:<ul><li>The QR code was not saved after editing. Open the QR code and confirm your changes were saved.</li><li>UTM tracking is not enabled. Make sure the Enable UTM tracking checkbox is selected.</li><li>Required fields are missing. Confirm that Campaign source, Campaign medium, and Campaign name are filled in.</li><li>You are checking reports too quickly. Some analytics tools do not show visits instantly.</li><li>Your analytics setup filters or blocks visits. Internal traffic filters, consent settings, or ad blockers can affect reporting.</li></ul>If the URL does not show any <code>utm_</code> values after scanning, the issue is usually in the QR code&#x2019;s UTM tracking settings rather than your analytics platform.<hr>Q. Can I use different tracking values for different printed materials?A. Yes. This is one of the best ways to compare performance across posters, flyers, packaging inserts, shelf signs, or event materials.For example, you might keep the same campaign name but change Campaign content or Campaign term for each placement so you can compare results later.<hr>Q. What are the best practices for cleaner reporting?<ul><li>Use a clear naming pattern across all QR campaigns.</li><li>Keep values short and readable.</li><li>Use lowercase formatting consistently.</li><li>Use optional fields to distinguish placements or creative versions.</li><li>Always test a scan before printing or distributing a QR code widely.</li></ul><hr><h2 id="quick-troubleshooting-checklist">Quick troubleshooting checklist</h2><ul><li>The QR code opens the correct destination page.</li><li>Enable UTM tracking is turned on.</li><li>Campaign source, Campaign medium, and Campaign name are filled in.</li><li>The scanned URL includes the expected <code>utm_</code> parameters.</li><li>The QR code was saved after the latest changes.</li><li>Your analytics tool has had enough time to process the visit.</li></ul>

How can I track events using QuiQR?

QuiQR Codes doesn’t import existing QR images. Learn what you can do instead, including recreating the same destination using Create QR Code actions.

<h2 data-pm-slice="1 1 []" id="isPasted">Can you import QR codes from another app?</h2><hr>INFO<blockquote>At this time, QuiQR Codes doesn&#x2019;t include an &#x201C;Import&#x201D; feature for bringing in QR codes created in another app (for example by uploading a QR image or pasting QR data into an import screen).</blockquote><hr>In QuiQR Codes, QR codes are created and managed from inside the app so they can appear in the QR Code Manager list and show up in your app stats (like Total Scans on the Dashboard).<h2 id="what-to-do-instead-recommended">What to do instead (recommended)</h2>If you have a QR code from another app, the best approach is to recreate it in QuiQR Codes by matching what the old QR code does (its destination).1. Open QuiQR Codes -&#xA0;In your Shopify admin, go to Apps &#x2192; QuiQR Codes.2. Create a new code -&#xA0;From the Dashboard, select Create QR Code (top-right).3. Match the destination using action -&#xA0;In the Action dropdown, choose the option that matches your existing QR code&#x2019;s behavior (details below).4. Save -&#xA0;Select Save in the top-right of the page.<hr><h2 id="choose-the-right-action-based-on-what-your-old-qr-code-does">Choose the right Action (based on what your old QR code does)</h2>Q. My old QR code opens a website URL (homepage, landing page, social link, etc.)Use Action &#x2192; Custom Page, then paste the destination into Page URL (include <code>https://</code>). Full walkthrough: <a href="https://quiqr.gorgias.help/en-GB/qr-code-to-a-custom-url-7383845" target="_blank" rel="noopener noreferrer">QR code to a custom URL</a>.<hr>TIP<blockquote>If your other app used a short link, you can paste that same short link into Page URL so the destination stays identical.</blockquote><hr><hr>Q. My old QR code opens a Shopify product pageA. Create a new code and set Action to Product, then choose the item under Select Product (for example via Browse Products). See: <a href="https://quiqr.gorgias.help/en-GB/qr-code-to-a-product-page-7383745" target="_blank" rel="noopener noreferrer">QR code to a product page</a>.<hr>Q. My old QR code opens a Shopify collection pageA. Create a new code and set Action to Collection, then pick the collection under Select Collection (using Change Collection). See: <a href="https://quiqr.gorgias.help/en-GB/qr-code-to-a-collection-page-7383780" target="_blank" rel="noopener noreferrer">QR code to a collection page</a>.<hr>Q. My old QR code adds a product to cart (optionally with a discount)Create a new code and set Action to Add to Cart, then choose the item under Select Product. If you want a discount applied, fill in Discount (Optional).&#xA0;See: <a href="https://quiqr.gorgias.help/en-GB/qr-code-to-add-to-cart-+-discount-7383842" id="isPasted" target="_blank" rel="noopener noreferrer">QR code to add to cart + discount</a>.<hr><hr>NOTE<blockquote>On the Edit QR Code screen you may see a reminder like &#x201C;Only select one variant.&#x201D; Choose a single variant to ensure the QR behaves consistently.</blockquote><hr><h2 id="what-you-can-bring-over">What you can bring over</h2><ul><li>The destination (URL, product, collection, add-to-cart behavior): you can recreate this by choosing the correct Action.</li><li>The look and feel (colors and shape): after creating the code, open it from Manage QR Codes and adjust Background colour, Foreground colour, and Code Shape on the Edit QR Code page. See <a href="/quiqr-codes-features/customise-a-qr-code">Customise a QR Code</a>.</li></ul><h2 id="what-you-cant-bring-over">What you can&#x2019;t bring over</h2><ul><li>The original QR image file (PNG/SVG) from another app can&#x2019;t be uploaded into QuiQR Codes to become a managed code.</li><li>Historical scan data from another app won&#x2019;t appear in QuiQR Codes. The Total Scans stat on the Dashboard reflects scans tracked for codes created and managed in QuiQR Codes.</li></ul><h2 id="download-your-recreated-qr-code">Download your recreated QR code</h2>1. Open the QR code manager -&#xA0;Go to Apps &#x2192; QuiQR Codes &#x2192; Manage QR Codes.2. Open the code -&#xA0;Click the code to open Edit QR Code. Use the right-hand Preview panel to choose Format (PNG or SVG), then click Download QR Code.Full walkthrough: <a href="https://quiqr.gorgias.help/en-GB/download-a-qr-code-7384603" target="_blank" rel="noopener noreferrer">Download a QR code</a>.<hr>WARNING<blockquote>If you change design settings (like colours), always confirm the code still scans by checking the Preview and testing the printed version before distributing it widely.</blockquote><hr><h2 id="faq">FAQ</h2>Q.&#xA0;Can I keep using my old QR code anyway?A. Yes&#x2014;you can still print or share the QR code image you already have. However, it won&#x2019;t appear in Manage QR Codes, and it won&#x2019;t be managed or tracked by QuiQR Codes.<hr>Q. Will recreating a QR code change what customers see?A. It depends on the destination:<ul><li>If your old QR code opened a URL and you paste the same URL into Page URL (using Custom Page), customers should land in the same place.</li><li>If your old QR code used a different add-to-cart method or discount behavior, match it using Action &#x2192; Add to Cart and Discount (Optional).</li></ul><hr>Q.&#xA0;Where do I find my codes after I save them?A. All saved codes are listed in Apps &#x2192; QuiQR Codes &#x2192; Manage QR Codes in the QR Code Manager table. Click any row to open Edit QR Code.<hr>Q. Can I remove an old code without deleting it?A. Yes. Open the code&#x2019;s Edit QR Code screen and select Archive code. Archived codes remain listed with an Archived status.

Can I import existing QR codes into QuiQR?

If Custom Page won’t accept your link, the URL is usually missing http:// or https://. This page shows what to enter in Page URL and how to save.

If the Custom Page option won&#x2019;t accept your link when you create a new QR code, it&#x2019;s usually because the URL you entered is missing the required prefix (for example, <code>https://</code> or <code>http://</code>).<h2 id="what-youll-see">What you&#x2019;ll see</h2><ul><li>You select Action &#x2192; Custom Page, but the Page URL field won&#x2019;t accept what you type, or the form won&#x2019;t let you Save.</li><li>You entered something like <code>www.example.com</code> or <code>example.com</code> instead of a full web address.</li></ul><h2 id="why-it-happens">Why it happens</h2>Page URL expects a complete URL, including the protocol at the start:<ul><li><code>https://</code> (recommended)</li><li><code>http://</code></li></ul><hr>INFO<blockquote>Most websites use https://. If you&#x2019;re unsure, try https:// first.</blockquote><hr><h2 id="fix-enter-the-full-url-including-https">Fix: enter the full URL (including https://)</h2>1. Open the QR code creator -&#xA0;In the Shopify admin sidebar, open Apps and select QuiQR Codes. From the Dashboard, select Create QR Code (top-right).2. Choose Custom page -&#xA0;In the Action dropdown, select Custom Page. The Page URL field appears.3. Paste a complete URL -&#xA0;In Page URL, paste the full website address, including <code>https://</code> or <code>http://</code>.<ul><li>Accepted examples: <code>https://www.yourstore.com</code>, <code>https://yourstore.com/pages/contact</code></li><li>Not accepted (missing prefix): <code>www.yourstore.com</code>, <code>yourstore.com/pages/contact</code></li></ul>4. Save and test -&#xA0;Select Save (top-right). Then scan the QR code with your phone camera to confirm it opens the correct page.<hr>TIP<blockquote>If you copy/paste from a document or email, double-check that the URL starts with https://. Some apps hide it visually, but Page URL still needs it.</blockquote><hr><h2 id="common-mistakes-to-avoid">Common mistakes to avoid</h2>I entered just the domain (example.com)Add the protocol to the start: use <code>https://example.com</code> (or <code>http://example.com</code> if your site doesn&#x2019;t support HTTPS).I entered <a data-fr-linked="true" href="//www.example.com" id="isPasted">www.example.com</a>Use <code>https://www.example.com</code>. The <code>www</code> part is not the same as <code>https://</code>.The URL looks right, but it still won&#x2019;t workCheck for extra spaces at the beginning/end of the link and confirm there are no typos. Then scan-test the QR code before distributing it.<hr>WARNING<blockquote>Always test the printed/placed QR code before distributing it widely. A small typo in Page URL can send customers to the wrong page.</blockquote><hr><h2 id="where-to-find-your-qr-code-after-saving">Where to find your QR code after saving</h2>After you save, your QR code appears under Manage QR Codes, where you can return to it later and download it for use.

Why won't the custom page option accept my URL?

Yes. In QuiQR Codes, you can set default appearance options from the app’s Settings screen. These options are grouped under Appearance defaults, where you can choose your preferred colors, shapes, border thickness, and—if you are on the Core plan—a d

FAQs

Will my QR code expire?

QR code logo upload FAQ

How can I track events using QuiQR?

Can I import existing QR codes into QuiQR?

Why won't the custom page option accept my URL?

How do I set default QR code styles?